FAQ

About Freelancer.com
What is Freelancer.com?
How do I sign up?
How much will I have to pay Freelancer.com?
What fees does Freelancer.com charge?
What is Gold membership?
How do I become a Gold Member?
Is there a time limit to leave feedback?
Why can't I find the option to rate a user?
How do I cancel my account?

Employers
How does Freelancer.com work for Employers?
What fees will I pay as an Employer?
Why is there a refundable fee for posting a project? How does it work?
How do I select a Service Provider for my project?
How do I rate and write a review for a Service Provider?
What if a Service Provider fails to complete my project?
Why is my account temporarily suspended?

Employers/Projects
How do I edit a project after bidding starts?
How can I ask questions before selecting providers?
How do I accept a bid from a service provider?
How do I cancel a project?
How do I delete a project?

Employers/Payments
How do I deposit money into my account?
Do I need to have sufficient funds in my account to accept a bid?
Do I have to deposit funds to select a Freelancer?
Can I make an advance payment to a Service Provider?
How do I make a Milestone Payment?
How do I cancel a Milestone Payment?

Service Providers
How does Freelancer.com work for Service Providers?
What fees will I pay as a Service Provider?
Can I modify a bid I've already submitted?
How do I deliver a project?
How do I rate and write a review for an Employer?
When will you process my withdrawal?
Why is my account temporarily suspended?

Service Providers/Bidding
How do I submit a bid?
Is there a fee for bidding?
What is my “bid limit” and how is it calculated?
Why can't I bid on a project?

Service Providers/Payments
Can I receive payments outside of a project?
How do I cancel a Milestone Payment?
In what ways can you send me my earnings?
Why is my withdrawal still in the pending status?

Payments and Billing
Can I use my existing Payoneer debit card with my Freelancer.com account?

Exams
What is the exam format?
What is the pass mark for an exam?
Do I have to pay to sit an exam?
How many times can I sit an exam?
I am highly knowledgeable on a particular topic, can I skip a level?
Will an insignia be displayed on my user profile if I successfully complete an exam?

Terms and Conditions
Can I exchange money on Freelancer.com?
Can I sell already made solutions?
Can I sell scripts, etc. written by others?

Troubleshooting
When I try to log in, I'm redirected to the login page again without any error message. What should I do to log in?
Why am I not getting emails such as new project notifications?